Month: February 2020

Episode 249-Workshop Edition: I Can’t Charge THAT!

Do you know what your business needs you to charge so that you not only survive but grow AND make a profit? 😱😍

If you’re like most plumbing business owners, probably not. 😭😭

In this Workshop edition of Potty Talk LIVE, Richard went through how to determine what your TRUE Hourly Rate should be and how to get your customers to pay it! πŸ’ΈπŸ’Έ

Episode 248-Workshop Edition: Plumb Like SW Airlines

What can Southwest Airlines teach you about your plumbing business? ✈️✈️ Plenty!

Join Richard on this Workshop edition of Potty Talk LIVE, as he discussed how Southwest perfected the essential 3 P’s (Purpose, People, Process) and how you can learn from their example. πŸ™ƒπŸ‘

Episode 247-Power Tools Edition: Schedule Like A Pro!

Not sure how to schedule your jobs to maximize efficiency? πŸ‘πŸ‘ Then you don’t want to miss this Power Tools edition of Potty Talk LIVE!

Larry Enright (“The Boss”), owner of SkyBoss, joined Richard to discuss his strategy for scheduling as well as how easy it is to do in SkyBoss. πŸ“†πŸ€™

Episode 246-Workshop Edition: How To Handle Pricing Complaints

Don’t you just love customers who call in to complain about the price AFTER the job has been completed? 😑😑 Probably not.

On this Workshop edition of Potty Talk LIVE, Richard shared tips and strategies on how to turn complaining customers into Raving Fans! πŸŽ‰βš‘β­

Episode 245-Workshop Edition: How To Build A Championship Team In 2020

Is your crew the Dream Team or The Bad News Bears? 😜⚾

On this episode of Potty Talk LIVE, Richard showed you how to build your championship team this year and CRUSH your 2020! ⚑⚑

Episode 244-Workshop Edition: Be Like Bezos

Are you OBSESSED with your customer’s experience? πŸ€—πŸ€—

On this workshop edition of Potty Talk LIVE, Richard revisited an old interview of the Amazon Founder, Jeff Bezos, in which he stated, “Internet, Schminternet. It’s all about the customer experience.” ⭐⭐

What about you? Is your plumbing business customer-focused? 😎