Workshop Edition

Episode 247-Power Tools Edition: Schedule Like A Pro!

Not sure how to schedule your jobs to maximize efficiency? πŸ‘πŸ‘ Then you don’t want to miss this Power Tools edition of Potty Talk LIVE!

Larry Enright (“The Boss”), owner of SkyBoss, joined Richard to discuss his strategy for scheduling as well as how easy it is to do in SkyBoss. πŸ“†πŸ€™

Episode 246-Workshop Edition: How To Handle Pricing Complaints

Don’t you just love customers who call in to complain about the price AFTER the job has been completed? 😑😑 Probably not.

On this Workshop edition of Potty Talk LIVE, Richard shared tips and strategies on how to turn complaining customers into Raving Fans! πŸŽ‰βš‘β­

Episode 245-Workshop Edition: How To Build A Championship Team In 2020

Is your crew the Dream Team or The Bad News Bears? 😜⚾

On this episode of Potty Talk LIVE, Richard showed you how to build your championship team this year and CRUSH your 2020! ⚑⚑

Episode 244-Workshop Edition: Be Like Bezos

Are you OBSESSED with your customer’s experience? πŸ€—πŸ€—

On this workshop edition of Potty Talk LIVE, Richard revisited an old interview of the Amazon Founder, Jeff Bezos, in which he stated, “Internet, Schminternet. It’s all about the customer experience.” ⭐⭐

What about you? Is your plumbing business customer-focused? 😎

Episode 242-Workshop Edition: Are You Singing In The Rain?

How do you create your own destiny? ⭐⭐

Join Richard on this episode of Potty Talk LIVE where he shared how you can create your own conditions in your plumbing business so when the storms hit, 🌩️🌩️ it’s just “rain.” β˜‚οΈβ˜‚οΈ

Episode 239-Workshop Edition: Where Will You Be At This Time Next Year?

Where do you want your plumbing business to be this time next year? πŸ™ƒπŸ™ƒ

In this episode of Potty Talk LIVE, Richard shared an action you can take RIGHT NOW πŸ‘ŠπŸ‘Š to change the direction of your plumbing business and achieve the success you desire. πŸ€—πŸ‘

Episode 236-Workshop Edition: When The Thing Ain’t THE Thing

What does an abandoned piece of luggage πŸ’ΌπŸ’Ό at an airport have to do with your plumbing business?

In this edition of Potty Talk LIVE, Richard shared a recent incident that happened at an international airport ✈️✈️ that reminded him of a remarkably common mistake many plumbing business owners make. ⚑⚑

Tune in to hear all about it!

Episode 235-Workshop Edition: Thankfulness Is A State Of Mind

What are you thankful for? πŸ€—πŸ€—

In this special Thanksgiving edition of Potty Talk LIVE, Richard challenged you to recognize the reason to be thankful for your plumbing business. πŸ¦ƒπŸ¦ƒ

Episode 232-Workshop Edition: The One Number Your Plumbing Biz Must Know!

Do you really need to know your average ticket, monthly sales revenue, profit percentage, and KPI’s? 😐😐 Yes…and no.

Richard explains which number is vital for you to know to determine the health of your plumbing business. ⚑⚑

Episode 231-Workshop Edition: The Little Plumbing Company Advantage

Ever feel like being a small plumbing company is your disadvantage? 😨😩

In this Potty Talk LIVE episode, Richard shared how being the “little” plumbing company is your greatest advantage. 🀩🀩